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FasTrak FAQs
Why do TCA's FasTrak account policies differ from the FasTrak account policies of other toll agencies?
TCA operates the 73, 133, 241 and 261 Toll Roads in Orange County. Other toll facilities are operated by other agencies and each agency sets its own FasTrak policies. To learn more, visit that agency's website: Express Lanes ( www.91expresslanes.com), SR 125 South Bay Expressway (www.southbayexpressway.com), I-15 San Diego FasTrak (http://fastrak.511sd.com), LA Metro ExpressLanes (https://www.metroexpresslanes.net), and Bay Area FasTrak (www.bayareafastrak.org).
Where else can I use my FasTrak transponder to pay tolls?
You can use your FasTrak transponder to pay tolls electronically throughout the state wherever you see the FasTrak logo. It's important to get a transponder from the agency that operates the road, lane or bridge that you will use most. Each tolling agency has its own rules and minimum requirements.
To learn more about each agency visit their website:
What should I do if my FasTrak transponder is lost or stolen?
Report a lost or stolen transponder as soon as possible by logging in to your account online and using the "Transponder" tab. You will not be responsible for any unauthorized charges incurred after you notify us. However, there is a $30 charge per missing transponder.
What is FasTrak? How do I use it to pay tolls?
FasTrak is the preferred method of payment on The Toll Roads - with 87 percent of drivers using it to pay the lowest toll rates and pay tolls electronically on every tolled bridge, lane and road in California. FasTrak drivers affix a transponder to their vehicle's windshield and when they pass through a tolling point the toll is automatically deducted from their account, which is prepaid using credit card, check or cash.
What happens when my FasTrak account balance gets low or drops to zero?
FasTrak accounts established and replenished with cash, check or money order: When the account's balance falls below 10 days' worth of tolls it must be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, when the account balance falls to $15, they will be asked to make a minimum replenishment payment of $45.
FasTrak accounts established and replenished with a credit card or electronic check: When the account's balance falls below 10 days' worth of tolls it is automatically replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, their credit card will be debited a minimum of $30 when their balance reaches $10.
What does "pay by plate" on my statement mean?
"Pay by plate" means that your transponder was not read and your toll was charged to your account based on a reading of your vehicle's license plate. If you are receiving "pay by plates" often, check to see if your transponder is properly mounted. If your transponder is properly mounted. If your transponder is properly mounted and you continue to receive "pay by plates," then you may need a replacement transponder. You can request a replacement transponder online. Once logged in to your account, use the "Transponder" tab to submit your request. Accounts with excessive "pay by plate" transactions may be assessed a $2 fee per transaction.
What are the terms of the FasTrak license agreement?
Click here to read the FasTrak license agreement.